General conditions

Article 1. General The General Conditions of Sale are applicable to every agreement between Queen Flowerbulbs B.V., trading as QFB Gardening, Quality Flowerbulbs & more (hereafter QFB) and the other party. When the other party places an order, it accepts the General Conditions of Sale.

Article 2. Special offers/agreements An agreement is established upon acceptance of your order. After payment of the order by the other party, QFB is within its rights to refuse or modify an order, or to attach conditions to the content of the agreement, the mode of delivery, etc. QFB is obliged to inform the other party of this within 10 (business) days, stating the reasons, and to offer the other party the opportunity to accept the change to the order or to declare the agreement invalid. QFB will send a digital order confirmation by email after receipt of your order. You must check the digital order confirmation thoroughly.

Article 3. Prices and shipment All prices include VAT. Gift vouchers are not included in the calculation of shipping costs. Canada and the United States of America: For these countries the prices for the spring and summer bloomers include handling costs and cost of necessary quality checks and export papers. The shipping costs are per order, including Track & Trace service. For Norway: national duties and taxes are not included in the prices. For Switzerland and Norway we charge no additional costs for inspection, but necessary papers are provided. Shipping cost are per order, including Track & Trace service.

Article 4. Availability of items If the order contains natural products, QFB is committed as much as is possible to deliver the items ordered. If an item cannot be delivered due to a bad harvest, QFB will offer to replace the item. No exceptions can be made on the delivery date.

Article 5. Retention of title Ownership, and with it the rights of ownership, as well as obligations with respect to the items ordered are transferred only once physical delivery of the goods to the other party has taken place. Until that time, QFB has a duty of care with respect to the items ordered by the other party.

Article 6. Complaints, liability and responsibility Once the ordered items have been received, the other party should immediately check that the goods received match the goods ordered and are in good condition. The other party is obliged to notify QFB of any observed discrepancy in writing within seven days, supported by images of the observed discrepancy. QFB is obliged to offer a suitable solution that is also fair to the other party. The other party should inform QFB of the observed discrepancy via our contact page. The other party is responsible for the correct use of the delivered goods. QFB is not liable for any negative outcomes due to injudicious, improper or incorrect use or misuse of items delivered.

Article 7. Change of address or order changes To deliver the order correctly and on time, QFB must be notified of any changes to the delivery address or order before 1st of August for the orders of Spring Flower bulbs. QFB cannot guarantee accurate and timely delivery for changes to the delivery address that have taken place after the 1st of August of the year concerned. For the delivery of Summer flowering bulbs, changes to the delivery address must be in before the 1st of February. In the event you do not enter a valid email address, QFB cannot guarantee delivery and the order will not be traceable.

Article 8. Packages not received If the package is not received, for reasons other than incorrect address details, the order will be re-sent, if possible and desirable, in that same year, and otherwise the year after. No refunds will be given, only redelivery.

Article 9. Damages Any damages caused by incorrect and/or substandard deliveries reported according to the method described in article 6 will preferably be settled by replacing the damaged items. If this is not possible, any compensation will never exceed the amount originally paid for the ordered item.

Article 10. Protection of personal data To accept your order and to offer you the best possible service, we need some personal details from you. These details will be treated confidentially according to Dutch and European legislation, and will never be distributed to third parties.

Article 11. Returns Should you wish to exercise your right of withdrawal, you must notify us within 14 days after receipt of the items. This needs to be done by email in writing. We can then proceed to redeliver the same items, provide a voucher for the identical amount or refund the purchase price in full (including any shipping costs). You must return the items to us within 14 days of receipt. Reimbursement of the purchase price is paid by bank transfer within 14 days of receipt of the returned items.

Article 12. Cancellation Should a transaction be cancelled, 25% of the total order value will be charged for administration costs. Please note; once your order is prepared for shipping (1st of August) or shipped (by the end of August), it is not possible to cancel anymore.